FAQ AND SUPPORT

Buying a car doesn't have to be confusing. Get the answers to everything you need to know or connect directly with a real person.

Frequently Asked Questions

Full transparency is our thing here at FFUN. That is why we have compiled our frequently asked questions (FAQs) in one spot, so you can find what you're looking for and get right back to the fun part. The car shopping!

Benefits

Certainly. Rest assured; we wouldn't fabricate such information. Feel free to engage with one of our team associates, and they will prepare you to relish a 24-hour test drive experience. Please be aware that we will need valid evidence of your driver's license, and certain limitations may be applicable.

We do require sufficient insurance coverage, specifically comprehensive and collision insurance. To verify this, you can either bring a copy of your insurance or contact your insurance company when you arrive to collect the vehicle. In the absence of this insurance, there's no need to worry -- you can still partake in a conventional test drive.

Similar to any test drive, the presentation of a valid driver's license is essential. Alongside your license, we require verification of liability insurance. If you're opting for the 24-hour test drive offer, comprehensive and collision coverage is also necessary.

Deliveries within the province of Saskatchewan are offered at no cost. A minor fee applies if you require delivery to a different province. For further details, please consult the FFUN dealership team.

There are some restrictions with the 30-day money-back, such as how many KMs are added to the vehicle, but as long as you are below the allowable and the vehicle is in the same condition as when you purchased it, we will be happy to help you return it within 30 days.

If you used a vehicle with negative equity toward the purchase of your new vehicles, you will be required to repay it or finance it with a different vehicle based on approval.

It's easy. If you aren't fully satisfied with your purchase, bring it back to FFUN, we'll verify the car's condition, check the odometer, and if all checks out, we'll complete the return. Please note that it can take up to two weeks for your refund cheque to be mailed out.

We do only allow one return per calendar year. Any additional ones will be looked at in a case-by-case situation.

Each and every vehicle we offer comes with a 90-day/3,000KM FFUN limited warranty. Kindly inquire with your nearby dealership for further information.

Financing

Absolutely! FFUN offers various financing options to cater to your needs. In addition to collaborating with major banks, we have FFUN Financing, a division of FFUN Motor Group. Getting your vehicle financed and hitting the road usually takes just a few minutes in most cases.

Similar to any loan application, applying for car financing requires a review of your credit report. However, when it comes to vehicle financing, credit reporting systems treat multiple inquiries within a specific timeframe (14-45 days) as a single inquiry for comparison purposes.

Regardless of whether this is your initial vehicle purchase or not, FFUN provides all customers with an equal experience. This includes the convenience of car shopping, salespeople who don't work on commission, and fixed pricing without any negotiations.

Absolutely! We are committed to assisting you with your credit situation rather than penalizing you. At FFUN, every customer is entitled to the complete FFUN experience, regardless of their credit status.

Certainly, it is an option you can consider. However, it is important to note that it is not a requirement. Our objective is to assist you in obtaining approval based on your own merits, without relying on a friend or family member to co-sign. If you are interested in pursuing a co-signer, we can guide you through the process and explain how it would impact both you and the co-applicant.

It's wonderful that you have obtained financing from another source. To finalize your vehicle transaction, we kindly request you to provide FFUN with a certified bank draft, cheque, or any other proof of financing that you have acquired. We are here to assist you with any necessary steps in this regard.

Absolutely! If you happen to come across more favourable financing options after purchasing the car, you have the freedom to switch to another provider without any extra charges. We are fully committed to assisting you in the process if you can secure a better financing rate within three days.

FFUN maintains excellent partnerships with all major Canadian financial institutions, and we also provide the convenience of our own in-house financing as an alternative.

Absolutely! While you may receive a notification during the approval process, don't fret. Our team of sales consultants will reach out to you to gather all the necessary information and ensure your application progresses smoothly.

A down payment is not necessary, although it is welcome. Our main goal is to ensure your satisfaction with both the purchase and the monthly payments. Whether you choose to make a down payment or not, we will help you acquire the car you adore.

Certainly! Financing a car can serve as a valuable opportunity to establish your credit, and our team of managers is readily available to assist you in securing this type of financing.

While we cannot provide a guarantee that we can lower your interest rate, we are committed to making every effort to do so. If you have been consistently making timely payments on your current auto loan with a higher interest rate, we would be happy to assist you in attempting to secure a lower rate. If you choose to return to us for another vehicle, we will strive to offer you an even more favourable rate for your new purchase.

The submission process is simple. Just visit our approval page at FFUN! With our advanced technology, you have the opportunity to view your customized terms in real time while you browse for your perfect car. It doesn't matter where you live; we ensure you receive the most competitive rates for used cars that are specifically tailored to your needs. Plus, your credit score remains unaffected throughout the process. Our team of Sales Consultants is also ready to assist you, addressing any inquiries you may have until you're ready to hit the road.

Traditional dealerships often require you to endure lengthy waits before disclosing the interest rate you may qualify for, and this is only after you've committed to purchasing the vehicle. However, with FFUN, you have the advantage of discovering your interest rate without the hassle of paperwork and waiting at the dealership. In a matter of seconds, we provide you with your customized rate, without any impact on your credit score. Interest rates are influenced by your credit history, generally favouring lower rates for those with a strong credit report. To find out your personalized rate, take advantage of our free service and get approved now. Simply tap here: Approved Now!

We have partnerships with numerous banks. FFUN dealerships collaborate with all major lending institutions in Canada, ensuring smooth financing arrangements and competitive rates, eliminating the need for extensive comparison shopping. Some of the banks we work with include, but are not limited to:

Royal Bank of Canada (RBC)
Toronto-Dominion Bank (TD)
Bank of Nova Scotia (Scotiabank)
Bank of Montreal (BMO)
Canadian Imperial Bank of Commerce (CIBC)

Despite our reliance on technology, there are occasions when it struggles to handle the nuanced aspects that make us human. In such cases, we rely on our knowledgeable team members to fill in any gaps, ensuring that we don't present you with inaccurate information. Rest assured; we will swiftly resolve any concerns regarding your personalized rates.Feel free to engage in a conversation with our team at any time to further understand your situation.

Absolutely, we have full confidence in our impressive technology. Once we provide you with the approved terms, they will remain in effect as long as all the information you provided was accurate.

We believe in transparency and don't impose inflated charges for unnecessary items. Many dealerships charge documentation fees, detailing fees, and the list continues endlessly, without providing any tangible benefits. However, we have chosen to eliminate these fees.

To complete the financing process, you simply need to gather the following information. Don't worry if you can't find everything right away; our customer guide will assist you throughout the process, ensuring it's straightforward and hassle-free.

Verification of employment
Copy of your new vehicle registration
Void cheque or direct deposit form for the bank account from which you want your payments to be deducted
Copy of your new insurance policy, faxed or emailed to us, with the loan holder clearly indicated
A valid driver's license

We have good news for you: we'll deliver your vehicle and the contract directly to you. So, all you have to do is search your drawers or computers for the required information.

Your approval remains valid for 29 days. However, if you tend to procrastinate, there's no need to worry. You can reapply for approval after that period without any impact on your credit score.

Gross income refers to your total income before any taxes are deducted, and it is crucial to be aware of this figure when applying for a loan. Whether calculated on a yearly or monthly basis, your gross income serves as the basis for determining the loan amount you can reasonably afford. It is important to note that gross income always surpasses your 'net pay' or 'take-home' pay, which represents the amount of money you have available after taxes have been deducted by the government. If you have any inquiries about locating your gross income, please feel free to reach out to our team through chat, call, text, or email.

No, at FFUN dealerships, unlike many other car dealers, it is not mandatory to provide your SIN to be approved. You can save that step for later when you feel more comfortable with us and have found the car you've always wanted.

At FFUN dealerships, we offer specialized programs designed to assist individuals who are new to Canada, including first-time buyers and everyone in between. When filling out the approval form, you may encounter a notification indicating that further information is required. However, there's no need to worry as one of our exceptional team members will promptly reach out to you to gather all the necessary details and facilitate the progression of your application.

You have complete flexibility when it comes to paying off your auto loan. Whether you receive a windfall or simply want to accelerate your payments, you can pay off the loan in full at any time. Our institution welcomes your choice, and you can even contact the bank to explore options for increasing your payment amounts. We prioritize empowering our customers to make financial decisions that suit their preferences.

Understanding how interest works on your auto loan can be a bit complex. Essentially, interest is determined by multiplying the principal loan amount by the interest rate and the duration of the loan. However, the calculation of interest changes daily. This is a topic that is typically handled by knowledgeable bankers or can be researched using reliable sources like Google. It is advisable to consult professionals or conduct thorough research to gain a better understanding of your specific situation.

You have the flexibility to choose the dates for making your auto financing payments. Many people prefer to align them with their payday, ensuring convenient timing.

In more technical terms, banks typically establish a condition for payment frequency, which can be bi-weekly, semi-monthly, or monthly. According to this condition, your initial payment should occur within 14 to 21 days after signing the loan agreement, specifying the terms.

If your payment plan is monthly, the timeframe for the first payment shifts to 30 and 45 days from the date of signing.

Keep in mind that once you've made your first payment, you can always contact us or your lender to arrange new dates. The process is usually quite flexible.

Absolutely not. The decision is entirely up to you. In fact, if it's more convenient, we can directly collaborate with your bank. Our team is well-equipped to assist with that process as well.

Checking your loan details is a straightforward process. If you have a personal account with the bank, simply login to your online banking platform to find all the relevant information. In the case where your loan is held with a different bank than your primary one, you can either contact them directly or reach out to our team members who will gladly assist you. Financial institutions are known for their helpfulness in providing account information, facilitating transfers, and ensuring that you receive the necessary assistance. Rest assured, you will encounter no difficulties in accessing your loan details or obtaining any required information.

This is a commonly asked question, and the answer is quite straightforward. We will settle your old loan by paying it off, and the remaining balance can be incorporated into your current payment plan. Isn't that fantastic?

No, it is not necessary unless you choose to do so. However, for certain vehicles or programs, the bank might require a down payment as a qualification. Making a down payment can be beneficial in reducing your monthly payments, especially if you have some extra funds available. It is worth noting that most banks typically finance a minimum amount of around $7,500, so utilizing a down payment can work to your advantage.

No, it is not necessary. If you prefer, you have the option to secure financing elsewhere. However, if you decide to finance outside of FFUN, you may need to complete additional steps for your loan, such as visiting your local bank branch to sign all the loan documents and other paperwork.

Congratulations on having a strong credit history! We understand that you were expecting a more favourable interest rate, considering your excellent credit. Our standard online rate of 7.99% is commonly offered, but we genuinely want you to be completely satisfied with your car financing experience. The good news is that we collaborate with additional lenders who often provide more competitive rates. Please reach out to one of our team members, and they will gladly assist you in exploring better options.

Although the website highlights bi-weekly payments due to their popularity among most of our customers, you have the option to pay monthly if you prefer. We are more than happy to assist you in setting up monthly payments. Simply reach out to one of our team members, and they will guide you through the process.

Trade In / Sell your vehicle

Absolutely! If you're not looking to buy a vehicle from us, we'll still purchase your car at the same price as we would if you were buying from us.

As part of our seamless process, we provide the optimal value for your trade right from the start. The offer presented is tailored to your specific vehicle and remains valid for seven days.

Whether you visit a FFUN dealership or use our online platform, the valuation process remains consistent. For online valuations, we verify the vehicle's condition in person. The online valuation will only change if the actual condition differs from the information you provided.

Absolutely not, we're more than willing to assist you face-to-face if that's your preference. Please drop in or schedule an appointment at a time that suits you.

After receiving your online offer, you'll have a week to redeem it. You can bring your vehicle to us during regular business hours or set up an appointment. We will then verify the vehicle's condition, finalize the necessary paperwork, and provide you with a cheque.

At FFUN, it's all about the car buying (and selling) process, your way. If you would prefer us to come pick-up your vehicle, we're happy to do that, location dependant. Chat with one of our representatives to coordinate, or at anytime, bring your vehicle to a FFUN location.

While we can't reveal all our methods, here's a general overview. We start by gathering information about your vehicle, including its year, make, model, and odometer reading. This data, along with a review of the vehicle history report, allows us to compare it against the current market value. After you bring in the vehicle, we conduct a thorough inspection to identify any missed details or possible repairs not initially considered. The rest of the process is powered by our advanced technology and expertise.

The items required for completing the car sale differ from those needed to obtain an offer. When you're prepared to finalize the sale of your car, you'll need the following:

The vehicle title indicating any outstanding amount
Up-to-date vehicle registration
Government identification for all owners
All sets of keys and remote controls

After you've brought your vehicle to us and all the necessary paperwork has been completed, you can expect to receive a check within 24 hours.

If you're considering trading in your vehicle, we can explore incorporating the outstanding balance into your new auto loan with FFUN. Alternatively, if your intention is solely to sell the car to us, we'll assess the disparity, and you'll need to settle the remaining loan using the funds from the sale.

Absolutely! If you're not looking to buy a vehicle from us, we'll still purchase your car at the same price as we would if you were buying from us.

As part of our seamless process, we provide the optimal value for your trade right from the start. The offer presented is tailored to your specific vehicle and remains valid for seven days.

Absolutely not, we're more than willing to assist you face-to-face if that's your preference. Please drop in or schedule an appointment at a time that suits you.

The items required for completing the car sale differ from those needed to obtain an offer. When you're prepared to finalize the sale of your car, you'll need the following:

The vehicle title indicating any outstanding amount
Up-to-date vehicle registration
Government identification for all owners
All sets of keys and remote controls

After you've brought your vehicle to us and all the necessary paperwork has been completed, you can expect to receive a check within 24 hours.

Quality and purchase

Every vehicle present in our inventory is fully owned by FFUN. You have the opportunity to see them in person at the respective dealership where each vehicle is situated.

We stand behind every car we sell and to do that with confidence, we put every vehicle through a 92-point inspection. If the vehicle doesn't pass the inspection, we either repair it or don't sell it. We also ensure all our vehicles are free of flood and frame damage. To view the inspection report, click here

No, it is not. Each vehicle undergoes thorough repair and reconditioning to meet the highest standards before being showcased on the lot. We meticulously assess every aspect, including the interior, exterior, and engine. If a vehicle doesn't meet our rigorous criteria, it won't meet the standards for our customers either.

Absolutely not. We would never expect you to make a vehicle purchase without the opportunity to personally view it and ensure complete confidence in your decision. Each vehicle you encounter is prepared and accessible for in-person inspection unless stated otherwise.

We are happy to accept cash, debit, personal cheque, and major credit cards.

Providing exact details is challenging due to variations based on individual customers. The documentation required depends on the chosen financing or payment method. For accurate information about what you'll need, we recommend reaching out to a FFUN dealership near you.

General

Car buying at its best. Make it your go-to for car shopping and skip the dealership altogether. There are hundreds of FFUN certified cars with the details you want like: year, make, model, colour, price and more. Plus, you can even get your current car's value in minutes,get approved for financing in seconds,and in the near future sign contracts, and set up delivery all from your computer, tablet or smartphone.

Short answer, yes! The longer answer, you'll have to see what's available in your area. Our main hub as of now is in British Columbia, serving the Vancouver market, but really anywhere in the province. Most of our vehicles can be purchased across Western Canada, you will just have to cover the, at cost, shipping charges for anything over 150 KM to get them to you. Once you get to Ontario, Quebec and even those awesome little provinces off the coast it gets a bit more complicated. But if you love the process, we would love to work with you.

We follow all current government guidelines and will adjust our protocols as they do. In the meantime, here are some of the measures we have in place:

Social distancing during in-person interactions
Wiping down keys, steering wheel and other common elements in every car using sanitizing wipes
Private appointments booked as often as possible to reduce the likelihood of unnecessary interactions between customers

Purchase process

Looking for a straightforward approach? We've got you covered with a concise 10-step guide to buying your car. Sounds simple, right? Follow these steps to effortlessly drive away with your new FFUN car, whether you're using your phone, computer, or tablet.

1. Start by either searching for vehicles or getting approved.
2. Pick out the vehicles that align with your lifestyle or preferred payment method.
3. Save your favorites by clicking the heart icon and adding them to your 'Garage.'
4. Choose the specific vehicle you'd like to buy.
5. Provide information about any trade-in you might have.
6. Complete the straightforward check - out process.
7. A Product Specialist will verify the purchase details with you.
8. Sit back and await the delivery of your chosen vehicle.
9. Enjoy a risk- free test drive for three days(with a 3 - day money - back guarantee).
10. Get ready to relish your ride for years to come.

For those who prefer a concise overview instead of lists, here's the scoop: Purchasing a new car with FFUN is straightforward. Begin by finding your ideal car, and once you qualify for financing, add your top choices to your "Garage". When you're set to proceed, click on either "Get started" or "Schedule Free Delivery" to kickstart your buying journey.
After that, the control is in your hands to personalize your order. One of our Product Specialists will guide you, whether it's through chat, text, email, phone, or even by carrier pigeon for those feeling adventurous. Inform us about trade-ins, your payment method, and if you're collaborating with a specific bank, we've got that covered. Then choose a suitable date and time for pick-up and delivery. We'll need a photo of your driver's license and some other documents, but in no time, you'll be all set for a risk-free test drive. Plus, previewing and checking your personalized rates won't dent your credit score. We'll only access your credit report when you're gearing up for the bi-weekly payments and finalizing your car purchase.
Even after all this, if you have any reservations, fret not. Take three days to determine if it's the perfect car for you and if it isn't, simply return it.

Simply find a comfortable spot on your couch and unwind. Our team will carefully assess the details you provided. If we require any additional information, we'll get in touch with you through your preferred communication method.

If your delivery location is within 150 kilometres of our site, the delivery is complimentary. We'll coordinate a suitable time for our truck to deliver your new vehicle. If the distance exceeds 150 kilometres, there might be additional fees, approximately $1 per kilometre beyond the initial 150 kilometres. Rest assured, these charges solely cover the transportation cost of the vehicle, with no added extra fees.
For individuals located on the island, our delivery team will arrange a meeting at the ferry terminal on the mainland side for vehicle pickup, and this service will be provided at no cost.

You have the flexibility to adjust your payment method, as long as your order hasn't reached the delivery/pick-up stage. Simply revisit the payment section and make the desired changes. If you encounter any challenges in navigating back to this section, feel free to get in touch with a Product Specialist through chat, call, text, or email. We will collaborate to help you resolve this matter smoothly.

Our approach to financing is designed for ease, especially in the realm of online shopping, and this applies to FFUN dealerships as well. Setting us apart from traditional dealerships, we've established an exclusive system. This system enables nearly every creditworthy customer to receive instant approval. Simply allocate 2 minutes to complete an approval form on our website, which will provide you with customized bi-weekly payment options for any of our numerous cars. The best part? This won't impact your credit score at all. The payment figures you encounter are valid for 29 days, granting you ample time to thoughtfully consider your next vehicle choice. Once you're prepared to proceed, select your desired vehicle and navigate through the checkout process. At that juncture, we'll request the necessary documents to finalize the transaction. This involves checking your credit and validating the provided information.

Sometimes, we require additional details to ensure your application is all set. A Product Specialist will contact you soon to guide you on what to do next. However, feel free to initiate communication via chat, phone, text, or email.

Vehicle quality

At FFUN, we prioritize top-tier quality for all our vehicles. Every vehicle we sell, from cars to trucks, is backed by our FFUN Condition Guarantee. This entails a meticulous 120-point inspection -- no rounding off numbers, a testament to our precision and commitment. Our skilled mechanics ensure every vehicle not only functions optimally but looks immaculate. Additionally, many vehicles in our collection retain their original manufacturer warranty. On top of that, we offer a complimentary 90-day/3,000 KM warranty, and there's also the option to purchase an extended warranty for added security.
Moreover, customers can view a comprehensive 360-degree video showcasing both the interior and exterior of our vehicles before purchase. This includes detailed visuals of any wear and tear and insights into the engine and other internal mechanisms for full transparency. Our commitment to quality is further underscored by providing free CARFAX vehicle history reports. We strive to ensure that every vehicle we offer is of the highest standard. Anything less doesn't find a spot in a FFUN dealership. That's our standard of excellence.

Certainly. We ensure that every used car, truck, van, and SUV goes through a rigorous 120-point inspection conducted by our dedicated mechanics as part of our FFUN Condition Guarantee. Additionally, we verify that our vehicles have no structural damage, a fact confirmed by the CARFAX report, to provide you with complete peace of mind.

Your inquiry is much appreciated! To ensure the highest calibre of vehicles, our diligent purchasers extensively search throughout Western Canada, exclusively selecting from dealer-only auctions. Additionally, we occasionally incorporate vehicles from customer trade-ins or individuals looking to directly sell their cars to us. Regardless of the procurement method, please be reassured that each vehicle undergoes a rigorous 120-point inspection upon acquisition at FFUN dealerships. Thus, there's no room for subpar vehicles in our inventory.

We offer a diverse selection of vehicles, ranging from compact cars to full-size trucks. Our range includes both gasoline-powered and electric vehicles, catering to various preferences. Whether you're looking for a practical everyday car or a sportier option, we have you covered. Our collection encompasses popular choices like Civics and F150s, as well as more exhilarating options like Porsches and Teslas. Rest assured; you'll have the opportunity to thoroughly review each vehicle's specifications before making a decision. To ensure the highest calibre of vehicles, our diligent purchasers extensively search throughout Western Canada, exclusively selecting from dealer-only auctions. Additionally, we occasionally incorporate vehicles from customer trade-ins or individuals looking to directly sell their cars to us. Regardless of the procurement method, please be reassured that each vehicle undergoes a rigorous 120-point inspection upon acquisition at FFUN dealerships. Thus, there's no room for subpar vehicles in our inventory.

Certainly! We've simplified the process of accessing the information you're looking for. You can explore details about the vehicle's previous ownership, maintenance records, and additional information using our complimentary CARFAX vehicle history reports. These reports are conveniently accessible online for every vehicle.

We offer a more enhanced experience. Instead of a conventional short drive around the vicinity, you'll have the opportunity to test your new vehicle for a full 7 days. Our 7-day risk-free test drive guarantee grants you the freedom to thoroughly assess its suitability for your life post-purchase. Should it not meet your expectations, inform us, and we'll either replace the vehicle or issue a complete refund -- the choice is yours. Whichever option you select, rest assured that you'll receive your money's value or a refund, no strings attached.
We believe in transparency, so please note that the test drive offer is applicable within an 800 KM radius from the point of delivery or pickup. Additionally, any cosmetic damages exceeding $300 will incur a charge to the buyer.

Vehicle pricing

Absolutely, without a doubt. All prices are open to conversation. Our focus is on fair pricing and making sure you're at ease, which is why we're receptive to having a discussion about the price.

The vehicle price covers the provincial tax based on your location. It also includes any additional features you've chosen to add. Apart from these, there might be an occasional delivery charge, which depends on the distance required to deliver your desired vehicle. If the distance is more than 150 KM, please note that you may be asked to assist with the shipping charges at cost.

Returns

Absolutely! We're dead serious about making sure your chosen vehicle is a perfect match for your life - family, pets, quirks, and all. We call it the "3-day risk-free test drive" for ultimate peace of mind. If you change your tune, just give us a shout, and we'll sort out an exchange or refund, no sweat. Plus, we've got your back with a 30-day exchange, for extra peace of mind. The only time we might raise an eyebrow is if someone's planning a cross-country sprint in under 3 days -- who can pull that off, right?
Oh, just one thing: if there are any cosmetic damages above $300, you're on the hook. And remember, that initial delivery fee (if there was one) is in the no-refund zone.

Usually, returning a vehicle is a breeze, and our customers love it! However, there are a few unusual situations that could impact your ability to return your ride at the original price. Here are some examples:

If you've put more kilometres on it than allowed.
If you've given it a makeover, inside or out.
If it's been in a fender bender.
If you've placed an additional lien on it (that's just a fancy term for taking out more loans beyond what we've already financed for you).

One thing to note: While it won't stop you from returning your ride, if we find any cosmetic damages exceeding $300, you'll need to foot that bill, my friend!

We've got your back! During the initial 3 days, we'll check in to see how things are rolling. If you're not feeling the vibes, simply get in touch with one of our Product Specialists via phone, text, or email. Have your purchase details handy, as we'll need those. From there, we'll team up with you to either swap out your current ride for the one you've been dreaming of or refund your moolah -- your call!

Delivery

Our delivery process is all about speed and safety. Here's what you can anticipate:

1. Courtesy Call: Please keep your phone nearby, as we will call you to inform you when your delivery is ready.
2. Vehicle Sanitization: We thoroughly sanitize the vehicle, including the steering wheel, keys, and main interior components, to ensure no unwanted germs accompany you on your journey home.
3. Paperwork Verification: We meticulously review all the necessary paperwork and collect any remaining signatures, allowing you to hit the road in your new vehicle with peace of mind.

Unfortunately, due to legal requirements, we can only release the vehicle to the individual who has completed all the necessary paperwork and transactions. However, we encourage you to invite your friends and neighbours, regardless of your personal preferences, to witness the delivery and share in your excitement. It's a perfect opportunity to show off your new ride. If you absolutely can't make it in person, it's advisable to reschedule for a more convenient time.

Typically, the duration depends on your preference. There are certain mandatory steps we need to follow, such as completing the necessary paperwork. Additionally, we'd like to give you a tour of the vehicle. It's best to allocate an hour, though it often takes only about 30 minutes. Essentially, it's as fast as you can put pen to paper.

Absolutely not! Delivery is completely free as long as you're located within our delivery zone, which extends up to 150 kilometres from your nearest location. We don't believe in tacking on extra fees, but if your residence is more than 150 kilometres away, we do apply a small transportation charge of just $1 per additional kilometre.
Alternatively, you have the option to personally pick up your vehicle...

Absolutely, we offer nationwide delivery services. Although most of our dealerships are situated in Saskatchewan, we're open to discussing delivery options for customers outside the province they're purchasing from. Please don't hesitate to contact one of our Product Specialists via phone, text, or email if you require delivery beyond your current location.

Ahh, shucks, unfortunately, if you're a dealership, you don't qualify for FREE delivery. We get it, dealerships and the public love our incredible pricing, but our FREE delivery is reserved for general customers.

No need to fret; this is precisely why we offer a 3-day money-back and 30-day exchange policy. Once your car is delivered, take your time to thoroughly inspect it. You can even visit the dealership to inspect it in person before finalizing your purchase.

Pickup

Just like our delivery process, we've made improvements to ensure a fast and secure pick-up. Here's what you can look forward to:

1. Courtesy Call: Keep your phone nearby, as we'll give you a call when your order is ready.
2. Vehicle Sanitization: We thoroughly sanitize the vehicle, including the steering wheel, keys, and interior to ensure a germ - free ride home.
3. Paperwork Verification: While you enjoy your new vehicle, we'll review all the paperwork to ensure accuracy and completeness.

No, there is no extra cost. Whether you opt for direct delivery or decide to pick up the vehicle yourself, the pricing remains the same -- it's free. The only potential charge would apply for deliveries exceeding 150 kilometres from our location. Feel free to reach out to one of our Product Specialists via phone, text, or email for a more detailed discussion on this matter.

A confirmation will be sent to you by one of our Product Specialists to inform you about the next steps. However, please make it a habit to check your email as well for updates.

Nope, that's all there is to it. Simply keep an eye on your email for a confirmation of the transaction details, and you're all set. If you haven't received it within a day or two, please get in touch with a Product Specialist.

No need to stress, we understand that unexpected things can come up. You can easily reschedule your appointment by getting in touch with one of our Product Specialists.

Warranty

The FFUN limited warranty provides coverage for all vehicles, extending beyond the initial 3-day money-back guarantee. This warranty encompasses basic and powertrain parts and remains valid for either 90 days or 3,000 kilometres, depending on which occurs first. If you require additional information or have any uncertainties, please don't hesitate to contact us. It's important to note that the limited warranty does not include protection for cosmetic and accidental damage, replaceable parts, wear and tear, or maintenance.

Many of our vehicles are of recent model years and may still have some remaining manufacturer's warranty coverage. A Product Specialist will be happy to provide you with details about your specific vehicle. If you require a repair, please visit the authorized repair facility listed on the manufacturer's warranty. If the repair is not covered, feel free to inform them to contact us for further assistance.

As part of our delivery process we will conduct a walkaround of the vehicle with you. At this time, you can point out any minor cosmetic blemishes, bumps or bruises. If somehow we miss something during this time you can always reach out to our Customer Experience Specialis by chat, text, phone or email. We will walk you through submitting any pictures of imperfections or damage that you did not know about before buying your vehicle. From there, we can either make the repair, or you can always return your vehicle if it is within your 7 day moneyback guarantee., Remember, all of our vehicles receive a thorough inspection before you ever lay eyes on it. You can see what that all includes anytime by clicking here.

Certainly! We prioritize our customers' peace of mind. Every vehicle is accompanied by a complimentary 90-day/3,000KM warranty (whichever occurs first).

For the first 90 days or 3,000KM (whichever comes first), FFUN Care is a limited warranty covering basic and powertrain parts. If you want additional coverage for mechanical and electrical components, replacement parts, roadside coverage, and maintenance, don't worry, we got you covered. Speak with one of our Customer Experience Specialis about the extended options.

It ultimately depends on your preference, but for added peace of mind, it's worth considering. While manufacturer's warranties are valuable, they may not provide coverage for all potential issues.

We keep it simple. With each of our three FFUN Care warranties, your coverage is the same, only the length of the term changes. If you tend to drive more than the average 20,000km per year or plan to keep your vehicle longer than 2 years, go with more extended coverage to keep you and your vehicle protected.

Ahh crap, hope that doesn't mean you've been in an accident! Sorry to hear and we hope you're okay. We are super happy you got the extra coverage. Check out the warranty documents you received at purchase to see the contact information from the provider. If you have further questions, one of our Customer Experience Specialis will be happy to help you.

Well, your timing couldn't be better, and we're here to assist you with that. It's important to note that the pricing might differ from what you initially viewed on the website due to factors like the vehicle's age and mileage. However, one of our outstanding Product Specialists would be delighted to guide you through the process.

Great question. Every vehicle comes with a FREE 90 day/3,000 KM FFUN warranty. You'll see the extended warranty options built right into the check-out process. It's easy; once you select Cash or Finance and tell us about your trade-in (if you have one), you'll see the Compact, Mid-Size, and Full-Size options.

It's great news that your car is still under the manufacturer's warranty, even though it needs repairs. We recommend taking it to an authorized manufacturer repair facility for evaluation. If there are any repair expenses not covered by the warranty, our team of Product Specialists will be ready to assist you.

We make every effort to provide comprehensive coverage for you and your vehicle. However, certain items are excluded from the limited warranty, including replaceable components such as tires, brakes, batteries, and cosmetic damages. Routine maintenance, such as oil changes, is also not covered. For a detailed overview, please consult one of our Product Specialists.

We provide a 24-hour insurance permit on all of our delivered vehicles. This gives you extra time to pop by your nearest ICBC broker to transfer the vehicle into your name. If you are trading, we will transfer your current plates to your new ride and ICBC gives you 10 days to stop in and transfer the details. We provide all the documents necessary for you to add insurance seamlessly.

Decided you want to take advantage of the 7-day return, no problem. When we pick up the vehicle, we will give you back the plate. You can then let ICBC know to cancel the insurance and return the new plate. OR if you decide you want to exchange vehicles, we will drop off the new one, transfer the plate and your 10 day allows starts then. Pretty easy eh?